Equity in Resort

Many of our hotels operate every week of the season for us, so our representative is a permanent fixture. Hotels used for only a few weeks still have the full rep service and are located close to some of our most popular resorts where we have a lot of people on the ground in case they are needed. Directors and Senior Managers are also within reach ensuring your peace of mind at all times.

Welcome
On arrival you will be given a Welcome Pack full of useful information. Then there's a short meeting when all the details of ski fitting, rooming and resort features are covered. We organise a fire drill as soon as is practicable after arrival.

Duty Hours
Representatives and area managers are on call 24 hours a day, not just for a “surgery hour”, so you can chat at your convenience. All our reps have days off, but they cover for each other to maintain the service.

Overseas Management
We can respond quickly because we employ senior people with the authority and experience to make quick decisions.

Training Course
Our superb training course covers eventualities like emergency procedures, risk assessment and fire safety. Representatives who have worked for other companies tell us that our training course is the best.

You're In Charge!
When parents wish to join in it can be great. They will boost your numbers, create a nice atmosphere and help with supervision. However, you do need to make it clear that they are joining a School Ski Course and you're in charge! There may be problems if parents have not skied before or are used to Summer Sun hotels with luxury features. Please always keep parents informed about timings, price, deposits, rooming etc.

Mixed Groups
Parents are always very welcome but we must review the price if they form a greater ratio than 1:8. We will then offer a special quotation based on our Adult Ski Holiday programme.

No Sales Commission
Equity resort representatives are not employed to sell you extras. Ski passes, equipment hire and ski school are included in your price so your rep is free to help you have a good time. They will suggest après ski events and so on but there's absolutely no pressure to participate. We are able to negotiate great prices due to our high volumes, so Equity clients always benefit from the best deals available.

Problems
If ever you have a problem, you'll find our overseas staff proactive and eager to put things back on track. Although our reps will enjoy skiing with you, their main job is to help you operate a smooth and trouble-free ski course.

Emergency
In an emergency, we swing into action and deal with medical and insurance matters with the minimum of fuss.

Snow Cannons
As well as selecting resorts with proven snow reliability, we also look for powerful snowmaking facilities, because a modern system can virtually guarantee good cover on the most important pistes. The technology improves all the time and these days most resorts can stay open and safe even in poor snow winters by better piste grooming. Snow is made overnight and moved on to the vulnerable areas ready for the next day.

Piste Maps
There is no consistent policy for the grading of runs. For example, a French blue may be an Italian red, and an Austrian blue may be a green everywhere else. Please refer to our resort descriptions for a better idea.

Ski Schools
We have excellent relations with all our ski schools. Equity are often their biggest client so we can get things done. We use English speaking instructors, and the class size is an average of 12. Teachers on free places are not included in this ratio because they usually ski from class to class. We include 6x2hr lessons. Double ski lessons (6x4 hours) are available at the supplement shown in our Price List.

Ski Equipment
Our hire shops provide good quality equipment from top manufacturers, then fit and service it to the highest standards. We ask for shoe and ski sizes before you travel so that we can order sufficient quantities in about the right sizes. Of course all equipment is individually fitted. If you would like special skis or an upgrade at a supplement, please let us know.

Ski Helmets
These are compulsory for all children aged under 14 skiing in Italian resorts (and Montgenevre if you ski across the border). Our ski shops co-operate with us to keep the price down. Before you travel, we will obtain sizes so that we can pre-book ski helmets along with other ski equipment. The price for each resort varies but it is advisable to budget around £10 for France and Italy and £15 for Austria and Switzerland.

Ski Clothing Hire
We do not hire out ski clothing ourselves but we can usually recommend a ski shop that can supply good quality and good value clothing to hire or buy.

Mobile Phones
We advise a few controls because they can be a problem. Sometimes, especially on the first day, children get homesick. Perhaps their boots rub or they are struggling with the ski lessons - then they phone home. It all instantly blows over but parents can get upset and teachers put under pressure. Also, roaming calls are expensive, and damaged or lost phones are not covered by insurance.

Special Requests
Please ensure that you receive written confirmation from us of any special requests to ensure that anything agreed in a telephone call is correctly entered onto the system.