Whilst in resort our highly trained team will take care of you and provide an enjoyable, educational and cultural experience for your group. Resort staff are there to help with whatever you may need and deliver our educationally rich après ski programme which promotes understanding of language, culture and PSHE. Directors and senior managers are also within reach ensuring your peace of mind at all times.
Welcome
On arrival you will be given a Welcome Pack full of useful information. Then there’s a short meeting when all the details of ski fitting, rooming and resort features are covered. We will organise a fire drill as soon as is practical after your arrival..
Duty Hours
Representatives are on call 24 hours a day, not just for a “surgery hour”, so you can chat at your convenience - just let them know. On their days off the contact details of the Area Manager will be provided to you should you need any assistance.
Overseas Management
We can respond quickly because we employ senior people with the authority and experience to make quick decisions who are based out in the country you are visiting.
Training Course
Our superb training course covers eventualities like emergency procedures, risk assessment and fire safety. Representatives who have worked for other companies tell us that our training course is the best.
Evening Entertainment
Keeping active youngsters occupied is important. Our evening entertainment programme is the answer. Here is a list of some of the choices available: Fancy dress evening,Treasure hunt, Talent night, Dancing competition, Video film night, Games night, General knowledge or music quiz, Grand finale evening with ski awards presentation, Farewell disco, Skating, Karaoke nights, swimming, fondue, folk evenings and other traditional activities may also be available at extra cost. Your Equity representative will arrange special rates.
Please note:
- Not all of the above will be available in all resorts.
- Badges at the ski award presentation are at a small charge applied in resort.
- All supplements are payable in full.
You're in Charge
When parents wish to join in it can be great. They will boost your numbers, create a nice atmosphere and help with supervision. However, you do need to make it clear that they are joining a school ski trip and you’re in charge! There may be problems if parents have not skied before or are used to Summer Sun hotels with luxury features. Please always keep parents informed about timings, price, deposits, rooming etc.
Mixed Groups
Parents are always very welcome but we must review the price if they form a greater ratio than 1:8. We will then offer a special quotation based on our Adult Ski Holiday programme.
Problems
If ever you have a problem, you’ll find our overseas staff proactive and eager to put things back on track. Although our reps will enjoy skiing with you, their main job is to help you operate a smooth and trouble-free ski trip.
Emergency
In an emergency, we swing into action and deal with medical and insurance matters with the minimum of fuss.
Snow Cannons
As well as selecting resorts with proven snow reliability, we also look for powerful snowmaking facilities, because a modern system can virtually guarantee good cover on the most important pistes. The technology improves all the time and these days most resorts can stay open and safe even in poor snow winters by better piste grooming. Snow is made overnight and moved on to the vulnerable areas ready for the next day.
Piste Maps
There is no consistent policy for the grading of runs. For example, a French blue may be an Italian red, and an Austrian blue may be a green everywhere else. Please refer to our resort descriptions for a better idea.
Ski Schools
We have excellent relations with all our ski schools. Equity are often their biggest client so we can get things done. We use English speaking instructors, and the class size is an average of 12. Teachers on free places are not included in this ratio because they usually ski from class to class. We include 6x4 hour lessons in your price.
Ski Equipment
Our hire shops provide good quality equipment from top manufacturers, then fit and service it to a high standard. We ask for shoe and ski sizes before you travel so that we can order sufficient quantities in about the right sizes. Of course all equipment is individually fitted. If you would like special skis or an upgrade then this is available at a supplementary charge
Ski Clothing Hire
We do not hire out ski clothing ourselves but we can recommend ski retailers on the high street and online that can supply good quality and good value clothing to hire or buy. If you require branded hoodies for your trip then we can organise these for you - please contact us for details.
Mobile Phones
We advise a few controls are put in place because they can be a problem. Sometimes, especially on the first day, children get homesick. Perhaps their boots rub or they are struggling with the ski lessons - then they phone home. It all instantly blows over but parents can get upset and teachers put under pressure. Also, roaming calls are expensive, and damaged or lost phones are not covered by insurance.
Special Requests
Please ensure that you receive written confirmation from us of any special requests to ensure that anything agreed in a telephone call is correctly entered onto the system.
