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Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

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  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

 

You can learn more about all the cookies we use here >

Health & Safety

Health & Safety

Your Safety is our priority

We live by a simple principle “Make it fun but make it safe”, perhaps one reason why almost half a million young people have travelled with Equity and all have returned home safely.

All our holidays are financially protected and we hold all the relevant accreditations so you don't have to worry about anything. Our safety management procedures have been devised over many years and we are confident that they set a benchmark within the industry.

Our staff undertake regular Health & Safety training and our policies are subject to external scrutiny and are constantly reviewed by independent experts to keep pace with best practice. In addition all of our staff are CRB checked including all our resort and head office staff.

Download 'Health & Safety' Booklet >>

Safety Management System

Prepared for Head teachers and School Governors, our policy details the processes and management systems that we have put into place to safeguard your group during your stay.

Our Safety Management Systems are audited by external bodies and include sample risk assessments as well as inspection standards and processes. We have a Health and Safety Manager who oversees all our hotel audits and works closely with Outdoor Education Advisors across the country.

Health & Safety Policy

Tour Operator Public Liability Insurance

Our duty of care to you includes having Tour Operator Public Liability insurance cover (quadruple the minimum standard) at £20 million.

Safety on the Slopes

Please download and read each of the PDF's to ensure your school group's safety:

Taking Care on the Slopes
ISF Rules of Ski Conduct
Accident Procedures

Financial Security

All your payments made to us are completely secure. We hold our own Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority and we have an Association of British Travel Agencies (ABTA) approved financial insurance policy, so that all monies paid to us are protected from loss. We are also members of the International Air Transport Association (IATA).

ABTA

Equity is a member of ABTA (Association of British Travel Agents - no. V5376) which is dedicated to raising standards of quality, safety, service and financial security. You can be sure that when you book with us all of your arrangements will be in the best hands and you are protected financially by our ABTA bond.

ATOL

For your complete peace of mind the air tour and flights are arranged by Equity are ATOL protected (no. 2680) by the Civil Aviation Authority. All our air tours and flights are protected by the Civil Aviation Authority. If you are abroad with your party and an airline fails, our ATOL bonding ensures that we will get you home as quickly as possible.

STF

Member of the STF (School Travel Forum) All full members of the STF adhere to a rigorous Code of Practice and Safety Management Standards that are extremely verified each year. Teachers using an STF Assured Member can be secure knowing that their travel partner:

  • Understands and facilitates the needs of educational travel
  • Manages safety effectively
  • Offers fair terms and condition, and the best financial security
  • Fully inspected every year by independent expert

LOtC Badge

The STF is the Awarding body for the Learning Outside the Classroom Quality Badge for study, sports and cultural trips. The LOtC badge enables schools and youth groups to have confidence that the services offered provide maximum support and minimal paperwork.

Read more about STF and the LOtC badge >>

IATA

Today, IATA's mission is to represent, lead and serve the airline industry. Its members comprise some 240 airlines - the world's leading passenger and cargo airlines among them - representing 84% of total air traffic. The IATA accreditation means that we are allowed to issue tickets on behalf of scheduled airlines.

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Insurance Information

We believe the travel insurance policy we offer is one of the best available. In the unfortunate event of a claim, our suppliers in resort are familiar with our policy and procedures, which makes for a smoother operation at a stressful time.

You must however check that our policy provides sufficient cover for your particular needs.

Insurance Documents

If you accepted our nominated insurance policy at the time of booking, please find details of the cover below. It is important that all members of your group and parents of students travelling have access to the full policy at the time of booking your trip; this is when your cover commences.

Please take the time to read the policy documents in full.

 

For groups who booked before 1st Feb 2014, your policy documents are below:

 

For groups who booked after 1st Feb 2014, your policy documents are below:

 

To claim on this policy, please contact:
For medical claims: +44 (0)845 271 4472
For all other claims: +44 (0)844 472 2502

Accommodation

We have undertaken to carry out a SMS Accommodation Audit on all of the properties featured in this website. This is a thorough audit covering essential areas of security, hygiene and fire safety. The frequency and detail of the audits is set by the School Travel Forum.

At Equity the safety of our customers is always our primary concern. As part of our commitment to ensuring the highest levels of Health & Safety we audit every property we feature using the Safety Management Standards outlined by the School Travel Forum. Audits are completed at regular intervals to check that all accommodation conforms to the necessary standards. If at any time a property is found to pose a high safety risk to our customers then it will not be used – it’s as simple as that.

Our Safety checks include the following:

  • Emergency Procedures
  • Fire Precaution
  • Means of escape in case of fire
  • Guest Security
  • General Safety
  • Electrical Safety
  • Staff Training and Awareness
  • Medical Facilities
  • Ski Equipment

We also ensure that hygiene levels are kept to the highest standard possible.

Risk Assessment

We recognise the commitment in running a school ski trip and can offer you many tools to assist in the completion of risk assessments and other paperwork. Equity has a strong Safety Management System in place which will help you complete your risk assessment.

We can also offer assistance with paperwork required by your Local Authority as well as an Inspection Visit to get to know the area and complete your specific risk assessment. We recommend the School Travel Forum’s Demystifying Risk Assessments.

You can rely on us to get it right in the first place but should the unexpected happen we have the knowledge and the resources to resolve any issues. Once you are on tour, Equity staff are on duty night and day, equipped with full details of your tour and ready to go into action if you need us. Our support service runs 24 hours a day, 7 days a week so you can rely on us in the event of any problems.

24 Hour Support

You can rely on us to get it right in the first place but should the unexpected happen we have the knowledge and the resources to resolve any issues.

Our overseas team are always available should you need them; they have the experience to deal with any situations that may arise and are trained to deal with situations calmly and effectively.

We also operate a Duty Office on call 24 hours a day, 7 days a week. The Duty Office is staffed by an experienced team who have full details of your tour and can deal efficiently with any problems.

Get in touch...

01273 622 111

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